Leadership – operating with a servants heart We know that life shouldn’t be just about making more money, buying a bigger home, or having a selection of cars in the garage. It may include those things, but it has to be about more. But what? I believe life is about...
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“The key to wisdom is knowing all the right questions.” – John Simone What questions do you ask yourself every day? Believe it or not, the kind of questions you ask determine the kind of life you lead. That’s because your questions trigger its own set of answers, which lead...
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Leaders and Managers Investing in your Future. Identifying and developing the next generation of managers and leaders is an essential task and the responsible approach taken by businesses that understand that bringing through their own talent is not only cost effective but ensures that the business culture and strategic direction...
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The 10 most important words: I apologise for our mistake. Let me make it right. The 9 most important words: Thank you for your business. Please call us again. The 8 most important words: I'm not sure, but I will find out. The 7 most important words: What else can...
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Cherie Carter-Scott's rules of life ('Rules for Being Human') (Carter Scott references this quotation:) "Life is a succession of lessons which must be lived to be understood." (Helen Keller) Rule One - You will receive a body. Whether you love it or hate it, it's yours for life, so accept...
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Gordon Ramsay didn't get three Michelin stars just by swearing at his staff. What's so successful about his management style? He's famous for his four-letter outbursts and taking a tough approach to managing staff. But for all his profanities, Gordon Ramsay seems to bring out the best in those...
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The Definition of Stupidity – Repeating the same behaviour expecting different results! Often, a salesperson that sold 10 of his products one month turns around and forecasts 12-14 for the next month. In theory, it seems like a positive thing to do. After all, we want to believe we can...
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Another new week begins, every day of that week gets presented as an opportunity for change to take place. If you didn't like yesterday's results without change things will remain equal moving forward. This week's newsletter is about driving change through powerful questions, starting today Monday Morning. Ask your team...
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Most salespeople know that making a good first impression sets the tone for the entire sales process. However, they often don’t understand when making the first impression really begins. It is not the moment they introduce themselves to the customer and begin building rapport. A first impression begins the moment...
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