The 10 most important words:
I apologise for our mistake. Let me make it right.
The 9 most important words:
Thank you for your business. Please call us again.
The 8 most important words:
I’m not sure, but I will find out.
The 7 most important words:
What else can I do for you?
The 6 most important words:
What is most convenient for you?
The 5 most important words:
How can I help you?
The 4 most important words:
How did we do?
The 3 most important words:
Glad you called.
The 2 most important words:
Thank you.
The 1 most important word:
Yes.