E-learning: How to Manage Discipline and Grievance


£30 + VAT per person

Grievances are concerns, problems or complaints that employees raise with their employers. Employers use disciplinary procedures to tell employees that their performance or conduct isn’t up to the expected standard and to encourage improvement.

Clear rules and standards help managers to act fairly and consistently in both discipline and grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is important that managers conduct these procedures fairly, professionally and in accordance with guidelines.

On completion of this course, learners will have an increased understanding of the differences in a grievance procedure and a disciplinary procedure, and be able to conduct a disciplinary interview.

In particular, subjects covered in the training will allow learners to:

  • Recognise the differences in a grievance procedure and a disciplinary procedure
  • Be familiar with how to investigate disciplinary situations
  • Have knowledge of how to conduct a disciplinary interview
  • Determine the levels and degrees of discipline
  • Appreciate individual rights and the need for appeals
  • Recognise the importance of note-taking and record keeping
  • Have knowledge of how to respond appropriately to a grievance

Contact us today >

Lesson Plan

Topics covered in the course include:

  • Welcome and Learning Outcomes
  • Introduction
  • Discipline Procedure
  • Right to be Accompanied
  • Disciplinary Measures
  • Grievance Procedure


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On completion of this course you will be able to download a Virtual College certificate.


Approximately 1 – 2 hours.

The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This module is aimed at managers who may have responsibility for Discipline and Grievance.

Entry Requirements

There are no specific entry requirements for this course.