Customers have become more and more empowered in recent years and have for some time now held the upper hand when it comes to making purchase decisions. Consumers have taken advantage of technology to evaluate products and services and have been pressurising businesses to deliver a superior experience on an ongoing basis. Understanding today’s customer and delivering them the experience they demand whilst at the same time closing the deal profitably can be extremely challenging, even for the most experienced sales person.
This award-winning three day workshop shows you innovative ways to boost sales performance, master the sales process, engage sales team members and stand out from your competitors. By helping you to understand today’s customer, their journey and their expectation we can ensure you are prepared for this ‘new breed’ of ‘savvy’ consumer.
We cover the most current facts about today’s customer and what’s critical to you securing a positive outcome.
Following attendance of this workshop, you will be able to:
- Understand how to deliver a world class Sales Process
- Understand the customer journey
- Exceed the expectations of your customer
- Implement the key management control strategies that are paramount to a successful sales operation
- Improve rather than Approve each sale
- Use new methods for handling objections and second facing
- Define the minimum performance standards that achieve outstanding results
- Close more sales and negotiate more profit
- Create positive mindsets