News & Blog

News & Blog

The 10 Commandments of Customer Service

Carl Sewell of Sewell Village in Dallas, Texas took his business from a small family owned dealership too the biggest Cadillac dealership in the USA. He did this by totally focusing his team on providing outstanding, undeniable and first class Customer service. Sewell reckons each Customer is worth $330,000 dollars to...

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Ten Ways to Increase Sales Now (Automotive)

1. Increase sales the answers hidden in the Log Go back to the sales log from 6 months ago and re-visit every enquiry, it's amazing how many people are still in the market or have come back into it. When you get busy, you get busy! 2.Increase sales by utilising...

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Ten Bullet Points on Closing

To be brilliant in the basics of selling, salespeople must practice, drill and rehearse sound selling tactics. Go over these ten bullet points at your next sales meeting. They are not new but are often forgotten with missed sales as the result. By keeping these points at the forefront of...

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Preventing “Customer Haggles” (Automotive)

Average customer haggle knocks dealers back £939 per car According to AM Online and Autotrader's Nathan Coe, Consumers are haggling dealers down by an average of £939 off the price of their new or used car.The latest results from Auto Trader's Owners' Guide shows how far the market is currently skewed...

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Management Strategy – The Managers 1,2,3 (Automotive)

Management Strategy Series - Management Strategy - The Managers 1,2,3 With the tough times and with ever decreasing footfall, you cannot afford to lose any lead. The sales people you employ must therefore make sure they follow these three vitally important steps with each customer, every day, every time, without...

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How to give feedback properly

Giving Feedback Effectively Number One Rule: Make it a Positive Process and Experience Before giving feedback make sure you remind yourself why you are doing it. The purpose for giving feedback is to improve the situation or performance. You won't accomplish that by being harsh, critical, or offensive. That's not to...

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