News & Blog

News & Blog

Handling Difficult Conversations in the Workplace

We all have an inner voice that tells us when we need to have a difficult conversation with someone—a conversation that, if it took place, would improve life at the office for ourselves and for everyone else on our team. But fear drowns that inner voice—and we put the conversation...

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Leadership Retreats for 2018

It is widely recognised that engaged employees means a more productive workforce. And as you know an engaged workforce has a direct impact on results such as profits; customer satisfaction; productivity; innovation; absence; turnover all being effected. Research conducted as part of investors in people, found strong evidence of the...

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Customer experience is the new battleground

Customer experience is the new battleground Reinventing the customer experience is the new battleground, it’s a mindset that needs you to untie your laces and take a walk into battle wearing your customer's shoes. When was the last time you really observed your people in action, Looked at your service...

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4 Keys that help build a great team

We all know the short-list of things we need to do to build an effective team at work:   Create a common purpose Ensure clarity of roles Provide clear, supportive leadership. Promote accountability. Support learning. Provide coaching.   I like those as general rules. Like breathing, they’re a good habit....

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7 Leadership Blunders – Cross Check Your Performance

7 Leadership Blunders - Cross Check your Performance   #1. Forgetting who serves who. Leaders serve others so others can serve others. It’s easy to begin thinking the people around you are there to serve you. Solution - Repeat to yourself, “I’m here to bring out the best in others.”...

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Attention Business owners: How to spot emerging leaders in the workplace

Attention Business owners: How to spot emerging leaders in the workplace   All business owners and managers know this: the core of every successful company is a team of good leaders that make good decisions. If you’re looking to identify your company’s future leaders, then you need to know what...

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How to avoid convincing yourself “It’s all about the Price”

How to avoid convincing yourself it's all about the "Price" When you’re in vehicle sales, not a day goes by without hearing the dreaded price objection. Or is it really an objection at all?   There is no secret to overcoming the price objection. The truth is that the price...

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